Last updated: 10 October 2026.
This is the refund policy for everything Sialk LTD sells: Playery and Operatour. It is short, because the rule is simple.
Fourteen days, for any reason
If something you bought is not right for you, ask for a refund within 14 days of buying it and you will get one, in full, whatever the reason. You do not have to explain, and nobody will try to talk you out of it.
The same applies to an upgrade to a new major version: 14 days from the day you bought the upgrade.
How to ask
- Through Paddle: open the receipt Paddle emailed you and use the link on it to request a refund.
- Or write to us at hello@sialk.net with your order number (it begins
txn_and is on your receipt) and the email you bought with.
Either way works; you only need one.
What happens next
Paddle.com Market Limited is the seller of record for every purchase, so the refund comes from Paddle, to the card or account you paid with. Paddle usually processes it within a few working days; your bank may take a few more to show it.
Once a purchase is refunded, its licence code no longer activates, and the licence is no longer yours to use: please remove the key from the app. The free edition stays yours, as it always is.
After fourteen days
After 14 days a purchase is final, except where the law where you live gives you more (for example if the software does not work as described). If something is wrong, write to hello@sialk.net either way: a problem we can fix is better than a refund.
Who we are
Sialk LTD, a company registered in England and Wales, number 17427982. Contact: hello@sialk.net. See also the terms and the privacy policy.